Global IT Infrastructure Manager
Job Title:
Global Infrastructure ManagerFLSA Status:
ExemptDepartment:
Information TechnologyReports to:
Vice President of Information TechnologyFlex Work Eligible:
This position qualifies for the Flexible Work Policy.
Employees receive 75 workdays annually to work remote.
The initial number of days is prorated for the first year based on start date.
GENERAL DESCRIPTION / PURPOSE:
We are seeking a highly skilled and experienced Global Infrastructure Manager to oversee and manage our company's infrastructure operations on a global scale.
As the Global Infrastructure Manager, you will be responsible for designing, implementing, and maintaining our organization's global infrastructure strategy to support business operations efficiently and securely.
This position is responsible for coordinating, planning, and leading computer-related activities.
Help determine the IT needs of and is responsible for implementing computer systems to fulfill Loram information systems requirements.
Responsibility for managing and growing the help desk solution is a major part of the job.
ESSENTIAL JOB FUNCTIONS:
Strategic and Functional Develop and implement a global infrastructure strategy:
Design and execute a comprehensive strategy for the organization's global infrastructure, aligning it with business objectives and ensuring scalability, reliability, and security.
Monitor performance of information technology systems to determine cost and productivity levels and to make recommendations for improving the IT infrastructure.
Infrastructure architecture and design:
Define and maintain infrastructure standards, guidelines, and best practices, including network infrastructure, data centers, servers, storage systems, and cloud infrastructure.
Ensure infrastructure availability and performance:
Monitor and maintain the global infrastructure environment, proactively identifying and resolving issues to ensure high availability, optimal performance, and minimal downtime.
Manage and direct help desk resources located in multiple global locations.
Manages all technology vendors, 3rd party, and outsourcing relationships.
Work with the Security Analysts to Enforce security measures and compliance standards across the global infrastructure, ensuring data integrity, confidentiality, and regulatory compliance.
Develop and implement disaster recovery and business continuity plans for the global infrastructure, ensuring data protection and minimal disruption to business operations in the event of a disaster.
Leadership and Talent DevelopmentLead and mentor a team of infrastructure professionals, fostering a collaborative and high-performance culture, providing guidance, and facilitating their professional growth and development.
ComplianceAudit and keep up to date on all support contracts, and software license compliance to ensure the company is keeping support on equipment and the services, staying legally compliant with company approved software standards and taking advantage of negotiated pricing on both.
BEHAVIORAL COMPETENCIES:
Communication Directing Others Managing and Measuring Work Planning and Organizing Process Management Values Based Leadership REQUIRED
Qualifications:
Education:
Bachelor's degree in computer science, information technology, or a related field.
A master's degree is a plus.
Experience:
5-8 years of proven experience in managing global infrastructure operations, preferably in a large-scale enterprise environment.
Strong expertise in infrastructure architecture, design, and implementation, including network infrastructure, data centers, servers, storage systems, and cloud technologies.
In-depth knowledge of security principles, practices, and compliance standards related to infrastructure management.
5-8 years of experience leading, managing, and implementing systems projects.
3-5 years of managerial experience.
5-8 years of experience working in IT operations.
Knowledge, Skills, and Abilities:
Experience in managing infrastructure projects, from planning to execution, with a track record of successful delivery.
Strong leadership and people management skills, with the ability to inspire and motivate teams towards achieving organizational goals.
Excellent problem-solving and decision-making abilities, with a strategic mindset and the ability to navigate complex challenges.
Effective communication and stakeholder management skills, with the ability to collaborate with cross-functional teams and build strong partnerships.
Strong critical and decision-making.
12
years or equivalent combination of education and experiencePREFERRED
Qualifications:
Knowledge, Skills, and Abilities:
A working knowledge of railroads, transportation, heavy construction, or combination.
Knowledge of or ability to quickly become familiar with Railroad products and services, particularly pertaining to maintenance of tracks and structures.
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office deskwork, requiring sitting, walking, using phone & computer May lift up to 30 lbs.
occasionally Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment.
Position will require 15% travel domestically (US) and some international.
(passport required) Loram is proud to be an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
#LI-KK1#LI-HYBRID Recommended Skills Infrastructure Help Desk Desktop Support Technical Support Server Supported Gaming Network Engineering Estimated Salary: $20 to $28 per hour based on qualifications.
Global Infrastructure ManagerFLSA Status:
ExemptDepartment:
Information TechnologyReports to:
Vice President of Information TechnologyFlex Work Eligible:
This position qualifies for the Flexible Work Policy.
Employees receive 75 workdays annually to work remote.
The initial number of days is prorated for the first year based on start date.
GENERAL DESCRIPTION / PURPOSE:
We are seeking a highly skilled and experienced Global Infrastructure Manager to oversee and manage our company's infrastructure operations on a global scale.
As the Global Infrastructure Manager, you will be responsible for designing, implementing, and maintaining our organization's global infrastructure strategy to support business operations efficiently and securely.
This position is responsible for coordinating, planning, and leading computer-related activities.
Help determine the IT needs of and is responsible for implementing computer systems to fulfill Loram information systems requirements.
Responsibility for managing and growing the help desk solution is a major part of the job.
ESSENTIAL JOB FUNCTIONS:
Strategic and Functional Develop and implement a global infrastructure strategy:
Design and execute a comprehensive strategy for the organization's global infrastructure, aligning it with business objectives and ensuring scalability, reliability, and security.
Monitor performance of information technology systems to determine cost and productivity levels and to make recommendations for improving the IT infrastructure.
Infrastructure architecture and design:
Define and maintain infrastructure standards, guidelines, and best practices, including network infrastructure, data centers, servers, storage systems, and cloud infrastructure.
Ensure infrastructure availability and performance:
Monitor and maintain the global infrastructure environment, proactively identifying and resolving issues to ensure high availability, optimal performance, and minimal downtime.
Manage and direct help desk resources located in multiple global locations.
Manages all technology vendors, 3rd party, and outsourcing relationships.
Work with the Security Analysts to Enforce security measures and compliance standards across the global infrastructure, ensuring data integrity, confidentiality, and regulatory compliance.
Develop and implement disaster recovery and business continuity plans for the global infrastructure, ensuring data protection and minimal disruption to business operations in the event of a disaster.
Leadership and Talent DevelopmentLead and mentor a team of infrastructure professionals, fostering a collaborative and high-performance culture, providing guidance, and facilitating their professional growth and development.
ComplianceAudit and keep up to date on all support contracts, and software license compliance to ensure the company is keeping support on equipment and the services, staying legally compliant with company approved software standards and taking advantage of negotiated pricing on both.
BEHAVIORAL COMPETENCIES:
Communication Directing Others Managing and Measuring Work Planning and Organizing Process Management Values Based Leadership REQUIRED
Qualifications:
Education:
Bachelor's degree in computer science, information technology, or a related field.
A master's degree is a plus.
Experience:
5-8 years of proven experience in managing global infrastructure operations, preferably in a large-scale enterprise environment.
Strong expertise in infrastructure architecture, design, and implementation, including network infrastructure, data centers, servers, storage systems, and cloud technologies.
In-depth knowledge of security principles, practices, and compliance standards related to infrastructure management.
5-8 years of experience leading, managing, and implementing systems projects.
3-5 years of managerial experience.
5-8 years of experience working in IT operations.
Knowledge, Skills, and Abilities:
Experience in managing infrastructure projects, from planning to execution, with a track record of successful delivery.
Strong leadership and people management skills, with the ability to inspire and motivate teams towards achieving organizational goals.
Excellent problem-solving and decision-making abilities, with a strategic mindset and the ability to navigate complex challenges.
Effective communication and stakeholder management skills, with the ability to collaborate with cross-functional teams and build strong partnerships.
Strong critical and decision-making.
12
years or equivalent combination of education and experiencePREFERRED
Qualifications:
Knowledge, Skills, and Abilities:
A working knowledge of railroads, transportation, heavy construction, or combination.
Knowledge of or ability to quickly become familiar with Railroad products and services, particularly pertaining to maintenance of tracks and structures.
WORKING CONDITIONS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the role.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Office deskwork, requiring sitting, walking, using phone & computer May lift up to 30 lbs.
occasionally Can tolerate variable and sometimes challenging conditions during visits or inspections of company equipment in a railroad environment.
Position will require 15% travel domestically (US) and some international.
(passport required) Loram is proud to be an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
#LI-KK1#LI-HYBRID Recommended Skills Infrastructure Help Desk Desktop Support Technical Support Server Supported Gaming Network Engineering Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
